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OUR COMMITMENT
Hollywood Gym & Fitness, Inc. cares about the consumers who visit our site and our fitness center. We are committed to maintaining the latest in your security and privacy. Questions regarding this statement should be directed to info@hollywoodgym.com
YOUR PERSONAL INFORMATION
Personal information includes your name, e-mail address, mailing address, method of payment information and other data that identifies you as an individual. Your personal information is used by HollywoodGym.com in order to process and ship your orders. We will never sell, trade, rent or release your personal information to third parties.
YOUR ACCOUNT
When setting up an account with HollywoodGym.com, we collect your name, billing address, phone number, credit card information and email address. Any information given to us is used only to process your order, answer any questions, or improve your shopping experience and occasionally, to send you alerts about upcoming new products, services, events and special promotions.
E-MAIL COMMUNICATIONS
To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from HollywoodGym.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences.
CREDIT CARD SECURITY
Hollywood Gym wants you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your HollywoodGym.com transaction is transmitted over the Internet in a safe and encrypted format using the latest security technologies.
SAFE SHOPPING GUARANTEE
Although HollywoodGym.com does not anticipate any unauthorized use, this protects you while you shop at HollywoodGym.com, so that you never have to worry about credit card safety again. We guarantee that every transaction you make at HollywoodGym.com will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at HollywoodGym.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, HollywoodGym.com will cover the entire liability for you, up to the full $50. We will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at HollywoodGym.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
OPTIONAL PHONE ORDERING
If you are still skeptical about placing your order online, you may place your order over the phone at (800) 427-3263 or via fax at (323) 851-9770 during customer service hours:
Monday through Friday from 9am-8pm Pacific Standard Time.
Our customer service department is closed Saturday and Sunday.
International customers please call us at (323) 845-1420.
YOUR IP ADDRESS
An Internet Protocol (IP) address uniquely identifies your computer and host network every time you browse the Internet. When users request a page from our site, our servers log the user's current IP address. The purpose of logging the current IP address is to help diagnose problems with our servers and administer our Web site should problems arise. Although user session is tracked, we do not link IP addresses to personal information. This means that the user is anonymous.
COOKIES
"Cookies" are pieces of data your browser stores on your computer's hard drive and enable us to determine when you, or someone using the same browser you previously used, revisit HollywoodGym.com, HollywoodGym.com does not store your personal information in cookies. However, you will need to have cookies enabled in your browser in order to add items to your basket. Your Web browser may be set to warn you when a Web site tries to set a cookie. If you get a cookie message when you start shopping at HollywoodGym.com, you must accept the cookie in order to experience all the features our site has to offer.
MINORS AND CHILDREN
For their protection, HollywoodGym.com does not offer their products and services to minors who are under the age of 18. Because we are not a children's site, we do not provide most of the privacy measures that are so important for their protection on the Internet. We ask that children/minors do not submit any information to HollywoodGym.com without the express consent and participation of a parent or guardian.
CONDITIONS OF USE, NOTICES, AND REVISIONS
If you choose to visit HollywoodGym.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of California. If you have any concern about privacy, please send us a thorough description to info@hollywoodgym.com, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes.
HOW TO CONTACT US
We are interested in your comments and concerns about our services and privacy policy.
You can contact us at: info@hollywoodgym.com
You can also contact us via telephone at: 1-800-427-3263
or mail us at :
Hollywood Gym & Fitness, Inc.
1551 N. La Brea Ave.
Hollywood, California 90028
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